FAQs

Frequently Asked Questions

1. What products does LM Design offer?
At LM Design, we offer a wide variety of high-quality designs, ideal for customizing and enhancing your home, office, or any space. Our products mainly include artistic prints and exclusive posters, primarily focused on sports cars.

2. Can I customize my design?
Yes, we offer the possibility to customize your design. To do so, we’ll ask you to provide detailed information such as the make and model of the car you want, the type of design you prefer, and a YouTube link to generate the associated QR code. If you don’t have a specific video, we can also select one for you.

You’ll also have the option to upload a photo of the car model you want to customize, as well as specify additional details like color, type of rims, or any other specific modifications you’d like to include.

It is important to note that, due to the complexity and precision required for certain preferences, some adjustments may not be entirely feasible when sourcing the image of the specific car.

3. Do you offer international shipping?

Yes, we ship internationally to anywhere in the world.

4. How long does shipping take?
Shipping times vary depending on the destination:

  • Spain: 24-48 business hours

  • Europe: 4 to 7 business days

  • International: 7 to 12 business days

Please note that delivery times are estimates and may vary depending on the destination and courier conditions. Also it will be needed 1 business day for the preparation and printing of the designs. We make sure your order arrives as quickly as possible!

5. How can I return a product?
If the product is incorrect or damaged, you can return it within 14 days of receiving it, as long as it is in its original, unopened condition. To initiate a return, please email us at info@lmdesignstore.com.

For more information on returns, please refer to the "Refund Policy" section.

6. Do you offer frames for the designs?
Yes, we sell frames in two colors: black and white, specially designed for our posters. You can choose your preferred frame when placing your order and receive your poster ready to hang.

7. How do I know if my payment was received?
After completing your purchase, you’ll receive an order confirmation email with your transaction details. If you don’t receive it, check your spam folder or contact our customer service team.

8. How can I contact customer service?
If you have any questions or need further assistance, you can contact us via email at info@lmdesignstore.com. Our customer support team will respond as soon as possible, usually within 24 hours.

9. Do the prices include taxes and shipping?
The prices on our website include applicable taxes, but shipping costs are calculated at checkout depending on your location.